Consumer Telephone Service Standards Bill
In progressCurrently at: 1st reading in the Commons.
Originated in CommonsUpdated 31 October 2023
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Long title
A Bill to provide for maximum waiting times for customers who are contacting providers of utilities and certain other services by telephone; to require such companies to ensure that customers can speak to a person within that maximum waiting time; to restrict the use of automated menus on telephone services offered by such companies; to provide for financial penalties for companies that fail to meet these standards; and for connected purposes.
Progress through Parliament
- 1st reading· Commons
26 October 2022 – 26 October 2022
Source: UK Parliament Bills API. Bill ID: 3357.