Robbie Moore

It is a pleasure to serve under your chairmanship, Mr Twigg. I thank my hon. Friend the Member for Exmouth and Exeter East (David Reed) for securing this important debate. The debate is particularly timely because, just yesterday, my office received three separate phone calls about three separate addresses in Fell Lane in Keighley, none of which have received their post for the last two weeks, despite those residents specifically expecting letters. I do, however, commend the work of postal workers across the country, without whom we could not function. Let me be clear that my contribution today is aimed not at them, but at the management structures that sit within Royal Mail. I have had various correspondence and meetings with Royal Mail—one in September last year, and two following on from that—specifically raising the cases of my constituents. One pensioner, for example, waited more than two weeks for a new bank card to arrive. In that time, she could not access her pension and do the basics of her weekly food shop. Another constituent waited 10 days for a hospital letter to arrive. He is undergoing chemotherapy, so ended up missing a vital appointment. Distrust of the postal service has become so bad that one of my constituents hand-delivers documents to the court herself, unable to trust the system after receiving papers late in the post. Royal Mail’s website still says that if someone buys a second-class stamp, they can expect that post to be delivered within two to three working days, or indeed on a Saturday, yet in my meetings with Royal Mail staff, they tell me that that is not internally the expectation of the delivery of their service. There is therefore a discontinuity between what they are telling the public and Members of Parliament and how they are operating internally. That must change, and I expect the Minister to hold Royal Mail to account on behalf of my constituents and those of all Members of Parliament here.