Richard Baker

My hon. Friend is completely correct, and as always makes the point eloquently. It is vital that Royal Mail management listen to her and CWU. The hon. Member for Cheadle (Mr Morrison) was absolutely right about hospital appointments. Appointments letters arriving on the day of the appointment or after the appointment has taken place causes huge distress, as well as inefficiency for our local health services. Unfortunately, in Scotland, we do not have the NHS app enjoyed by colleagues in England, so these deliveries are all the more important, particularly for older people. They are not being prioritised—they are not being sent first or second class, but via an economy method. Royal Mail provides a barcode to prioritise deliveries, but it is not clear that has always been used; I am pursuing that with NHS Fife. Finally, tougher targets are being set for Royal Mail in the years ahead, and I want to seek reassurance from the Minister that he will work with the Royal Mail and, crucially, the CWU to improve the vital service that the Royal Mail provides—not least with the forthcoming elections in Scotland, in which we will look to Royal Mail to deliver postal votes and electoral communications on time—so that our constituents can have confidence in this vital public service in the coming years.