Adam Dance

I am really worried that we will get to a point where people in Yeovil will lose their money, damage their health or worse because of the failings of Royal Mail. Residents such as George from Chard have missed vital hospital appointments because confirmation letters arrived after the scheduled date. They are now on a waiting list and hoping for a cancellation. Mary and too many others have reported that bank cards and financial documents have been delayed or lost entirely, which has led to additional interest being added to unpaid bills. One constituent has had prescriptions sent to the wrong address repeatedly for months; meanwhile, another has been receiving someone else’s important legal documents. Another Yeovil resident, Bernice, told me that the situation got so bad last year that she did not receive mail for four weeks, and was then delivered it all on the same day and could not get in her front door. Of course, this is not a reflection on the hard-working posties and Royal Mail staff in Yeovil; I will keep saying that. The poor pay and conditions for Royal Mail staff are not good enough. I appreciate that the Minister understands and shares the concern of our constituents, but this powerlessness has to change. Can he set out what discussions he has had with Ofcom on holding Royal Mail to account for failing to uphold the universal obligation and its improvement plan, and clearly operating a parcel-first policy? Can he also set out what assessment he has made of the impact on the wellbeing, health and finances of rural residents as a result of delivery failures by Royal Mail? Finally, can he tell us what his Department is doing now to empower the Government to better hold Royal Mail and its bosses to account? Government powerlessness has to end. Residents and Royal Mail staff in Yeovil deserve much better.