Member

Having exhausted the school’s internal process and got nowhere, Susan escalated her complaint to the department. The DfE says that its target response deadline is 15 working days. Fourteen months later, she got a classic Civil Service response, which told her that the core of her complaint could not even be considered by the department. This was despite this school engaging in highly controversial practices on one of the most divisive issues of the day, in breach of the law on political impartiality and of the guidance promulgated by the DFE itself.