B

Baroness Merron (Lab)

Speaking in the House of Lords on 16 September 2025

Debate

National Health Service Regulations

Contribution

The noble Lord makes an important point. There is absolutely no intention that people will be disadvantaged in any way. This is about equalising access, which means keeping all forms of access open. That may be online, but it will also be possible to deal with things in person and on the phone. Obviously, if we can take pressure off phone access, or personal access, through the use of online, that will assist the group to which the noble Lord referred.

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