Member

The definition of “chatbot” as set out in the noble Baroness’s amendments, raises significant practical concerns. This is a complex area and it is essential that we get it right. This is why the government amendment is very deliberately drawn broadly and why we consider it essential to engage with subject matter experts to ensure that we get the right type of service. That is not, I say to the noble Baroness, kicking the can down the line; it is about making sure that we close these regulatory gaps as a matter of urgency, but do so in a way that manages this effectively.