Member

I came across another issue regarding transparency related to AI and that is in—I may have mentioned this to the Minister—the initial interviews which are conducted, where the applicant is sitting alone in a room with a screen, not knowing who is on the other end and how many screens that person is looking at. In other words, what is the supervision of interviews and discussions that are going on? How many people are involved? Applicants do not know who is conducting the interview—I know that there are concerns about this—and are not told, generally, that they can request a copy of the interview transcript. Of those who do, who have good English, too many have found significant errors. In a sense, this is an anecdote, but my conclusion from it is of the importance of using AI properly and in a way which is transparent. This is a probing amendment on how the detail of one’s personal information is used, what guidance is given to caseworkers and how the use is monitored and evaluated.