Member

The noble Earl, Lord Russell, asked about data matching. We strongly agree on improvements to data matching; we are working to unlock better data on that. Around 96% of discounts were matched last year, which meant that customers did not need to call the helpline. So, overall, it has been working pretty well. However, we are working with the provider because, clearly, we are going to see an increase in calls to the helpline, as the noble Earl rightly pointed out. We need to ensure that the capacity and resources will be sufficient; that is what we are working out with the provider. I hope that that gives the noble Earl reassurance in this area.