Member

Today, we are immediately taking forward a number of Sir Jon’s recommendations. First, we will establish a new statutory water ombudsman—a single, free service to help customers resolve complaints such as incorrect bills, leaking pipes or water supply failures. The new ombudsman will have the legal powers to protect customers and will bring the water dispute resolution process in line with other utilities, such as energy. It is part of the Government’s ambition to put customers at the heart of water regulation.