Member

My third point is on the decision not to predesignate individual complainants to be on a list of those allowed to put in super-complaints. This gets a lot of attention in the Secondary Legislation Scrutiny Committee’s report, which makes some very good points that the Minister did not respond to. There is obviously an issue about resource and therefore, in some senses, limiting the number of complaints being considered is a sensible way of doing it. But that does not seem to be the right approach to something on which we all had concerns in discussions during the passage of the Act. These were concerns about how the system will have the ability to deal with and respond to the sorts of issues that are not well dealt with at a company level. How do you raise systemic issues across the system? These will need to be dealt with very rapidly by Ofcom to prevent a movement or explosion of difficulty and concern.