Member

Finally, although I see the logic in setting up a structure of this type, with super-complaints to bring forward really important issues that extend right across Ofcom’s remit in this very complex field, as the Minister explained, it does not actually have any direct outputs. All it does is set up knowledge and experience for Ofcom to draw on should it wish to address issues that it comes across during this process. I think I get the point there, but, having gone to the trouble of getting a particular structure and training up a narrow amount of people—probably fewer than 100—simply to set up a response that gives Ofcom some information on which it may, but does not have to, act to redress this does not seem to be an efficient use of resources. This may not be the time to resolve that; again, perhaps the Minister could comment on it when she responds.