Member

This does seem to be a bit of a mess. What we have here, which should be an additional set of armaments needed by Ofcom to take on big tech, has been structurally set up in a way that will be rather less than the sum of its parts, rather than what we want. Ofcom needs expert help and advice from specialists in this area. It is presiding over a really complicated system, but what has been set up seems to be designed to prevent consumers getting redress on the obvious wrongs that are coming forward through the super-complaints channel. We do not have an ombudsman system yet; if we get one, it may well help resolve some of these issues. It is important, therefore, that this is given some attention over the next few months.