B

Baroness Jones of Whitchurch (Lab)

Speaking in the House of Lords on 15 July 2025

Debate

Online Safety Super-Complaints (Eligibility and Procedural Matters) Regulations 2025

Contribution

I can only repeat what I said. Ofcom is going to produce a report on this; it will look at the pros and cons of the issue and it may decide that there are other ways in which to deal with individual complaints that would not necessarily be an ombudsman service. We have to give it the space to do that thinking and develop that work; it will also need to look at how the tech companies themselves respond to complaints and what gaps need to be filled by that process. So it is not a simple process—but I understand the noble Lord’s frustration with this. If we have any more information about the timescale for this, I shall write to the noble Lord.

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