Baroness Jones of Whitchurch (Lab)

We will know the outcome of that much sooner than 2028, because I am sure that we will all have experience of complaints that go forward and whether they are responded to efficiently in the coming months, because there will be the opportunity to do that. In the regulations, as the noble Lord knows, all the regulated companies are required to have a named individual and a process for people to raise complaints. The noble Lord, Lord Stevenson, asked about appeals. I reassure noble Lords that Ofcom’s response will be informed by its regulatory experience, as well as the information presented as part of the complaint and any additional information that has been requested, before arriving at an appropriate determination. I also remind the Committee that the objective of a super-complaint is, ultimately, to bring to the attention of Ofcom an issue, a risk or a harm that it might otherwise have been unaware of. It is not to adjudicate an individual decision or necessarily to trigger enforcement action. Ofcom has the flexibility to use any of its online safety regulatory powers to address issues raised by the super-complaint. This may include a formal enforcement action, a change in guidance or codes of practice or, indeed, no action at all.