Member

If employees are restricted from engaging in exchanges due to fear of violating policies, that could lead to sterile and impersonal experiences of service, devoid of any spontaneity. It might actually deter customers from returning. It will affect revenue and reputation—what a loss. Earlier today, I referred to Omar Loubak, who is also concerned about Clause 20. He works in hospitality and notes that working in that sector has enhanced his skills, precisely because it has encouraged his people skills. He has gained in confidence and grown into a young man who can now communicate so well precisely because he was exposed to the lively public square that is the pub, or any other place of hospitality. However, it is now seen through the prism of harassment and it does Omar, the place of hospitality and the customers a great disservice to see it only in that way.