Member

24: Clause 11, page 14, line 7, at end insert— “(14) Value for money regulations must include criteria relating to member service quality, including—(a) accuracy of recorded contributions;(b) reliability of valuation data;(c) efficiency of administration;(d) jargon-light communications in plain English;(e) availability of education or guidance for all members;(f) specific support for vulnerable members.”Member’s explanatory statement This amendment seeks to ensure that value for money assessments consider the quality of member services and communications, as well as data and administrative accuracy.