Member

It can often be many weeks before tenants get their universal credit sorted. Indeed, several years ago it took months, which is why the exemption was introduced and why we believe that it should be kept, as it is unjust to evict tenants on those grounds. The good news is that the proportion of universal credit tenants who are in arrears is reducing and that landlords acknowledge and recognise that the process for addressing these arrears is improving. An increasing number of cases are resolved within eight weeks.