Emma Reynolds

The hon. Gentleman will have to excuse me; I cannot offer letters of support. If I were to do that, there would be a number of letters that I would be writing. The Link assessment is independent and is what the previous Government set up and legislated for, in terms of access to cash. I will come on to that in a moment, if that is okay, and give him some more clarification on that. We need to recognise that the landscape for retail banking has changed significantly in recent years, turbo-charged by the pandemic. For example, last year we had 93% of people with current accounts access their bank online or via a mobile app. That obviously does not include the nan of the hon. Member for Broxbourne, who I have heard about on numerous occasions, but there are lots of people who access their banking in that manner. There has also been a shift among older customers, with 83% of those aged over 75 now using online or mobile banking, compared with just 27% in 2017. That is a marked shift. We know, however, that there are vulnerable groups, such as the elderly and people with disabilities, who very much appreciate and value in-person banking. Branches can act as anchors in a local community and are very important to small businesses, as several hon. Members mentioned, not least the hon. Member for South West Hertfordshire. When a high street branch closes, particularly the last branch on the high street, it can be a real blow to an area, especially where the alternatives are limited. That is why the Government, when we were in opposition and formulating our manifesto, secured the industry’s commitment to roll out 350 banking hubs—that is in totality. I say to the hon. Member for St Albans that that is not a limit, and actually, we are quite far along that journey. We have 230 that have already been agreed, and more than 170 are open. That includes 108 that have been open since the general election, and we are not even a year into our Government. We promised 350 by the end of the Parliament, but we are running much more quickly than that. I hope that we will surpass 350 by the end of the Parliament.