Zöe Franklin

Zöe Franklin

Liberal Democrat — Guildford

Speaking in the House of Commons on 18 June 2025

Debate

Digital Exclusion

Contribution

A constituent contacted me specifically about the digital inclusion action plan, explaining that because of his voice disability, spasmodic dysphonia, he struggles to access essential services such as banking, because automated phone systems could not understand his voice. There is often no clear way of bypassing those systems, and alternatives like webchat are slow and ineffective. This is a growing issue for many people with communication disabilities. What steps is the Minister taking, with Cabinet colleagues, to ensure that services remain accessible, and will the issue be addressed through the action plan?

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