Member

In addition, the DWP has a specially trained advanced customer support team with access to a range of tools and guidance to support our most vulnerable customers. The department can also enlist support from a DWP visiting officer, who can visit the individual, at home if necessary, to offer tailored support and advice, and, where appropriate, referrals can be made to external support. So, where individuals owe a debt to the DWP, there are robust existing safeguards to protect debtors who may be vulnerable or suffering financial hardship.