Melanie Onn

Melanie Onn

Labour — Great Grimsby and Cleethorpes

Speaking in the House of Commons on 11 March 2026

Debate

Royal Mail: Universal Service Obligation

Contribution

My understanding is that letters must not be treated less favourably than parcels, but that is happening at the moment through internal Royal Mail targets. That is the case at the Fotherby Street sorting office in Grimsby, where a tracked-first policy is in place, meaning that parcels take priority, while letters and non-tracked mail are not prioritised. First and second-class cards and letters are left sitting in frames for days and weeks. That builds up, as other Members have said. Route revisions are also an issue for posties, some of whom regularly walk 30,000 to 40,000 steps a day. That is causing exhaustion, injury and illness. It is not acceptable in any way for the Government to say that they cannot do anything. What will they do to force Ofcom to take action that will get things moving and change a policy that leaves people’s letters sat in their frames for days?

More from Melanie Onn

Other recent Hansard contributions by the same speaker.

About Hansard

Hansard is the official verbatim record of proceedings in the UK Parliament. Every word spoken in the Commons and Lords is recorded and published — this page is a single contribution from that record.

For Melanie Onn's full parliamentary record including voting history, expenses and all other contributions, see the Melanie Onn report card.