Tom Tugendhat

Tom Tugendhat

Conservative — Tonbridge

Speaking in the House of Commons on 11 March 2026

Debate

Royal Mail: Universal Service Obligation

Contribution

Just recently, Royal Mail in Tonbridge introduced a new working model that has been, quite frankly, an abject failure. I welcome the hon. Member for Blyth and Ashington (Ian Lavery) asking this urgent question, because this is quite clearly a matter for not just one constituency or community, but the whole country. I am grateful to the Minister, who is assiduous in his role, for taking it up. Will he raise with management that while we all recognise that this is about not just privatisation or ownership, but the change in the way that people use the post, and our use of emails and so on, the problems have a very real effect on people’s lives, particularly in communities like mine in Tonbridge? I am not the only one who has missed an appointment because the letter arrived weeks, or even months, after I was supposed to attend.

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