Alison Bennett

My hon. Friend makes an important and interesting point, and I very much want to get underneath the detail of why that change has happened. Returning to my constituent’s case, I want to ask the Minister three questions to which I believe my constituent deserves a response; if he is not able to answer them, perhaps he can write and raise these matters with the correct Minister. First, does the Minister agree, as I hope he does, that the case should urgently be reopened? Secondly, does he disagree with the DWP’s apparent position that the integrity of its management information is more important than ensuring that a disabled person has the equipment that they need to work? Thirdly, will he ask his colleagues in the DWP to review the so-called integrity of the Department’s management information, given the serious concern that cases may be closed and replaced with new ones in a way that creates the appearance of efficiency, when the reality for constituents like mine is repeated failure? At its best, Access to Work is a transformative scheme, but when the system fails and the metrics appear to matter more than the people who the scheme exists to support, confidence is undermined. My constituent is not asking for special treatment; she is simply asking for the Department to finish the job it started. I hope the Minister will help me to swiftly put that right.