B

Baroness Jones of Whitchurch (Lab)

Speaking in the House of Lords on 2 June 2025

Debate

Ofcom: Protection of Children Codes

Contribution

My Lords, I pay tribute to the work that the noble Lord has done in promoting ombudsman services. He will know that the codes and the Act require that all service providers provide a named person to receive any complaints and for them to be able to demonstrate that they are acting upon them. We are aware that we need to monitor how effectively that is working, and, if needs be, we will supplement that with other measures. For the time being, we want to see that the named person and a proper complaints process is working as it should be.

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