Member

I will make one more point. I had a contrasting experience with the whistleblowing systems we set up at Tesco in our supply chain. If you visited an Indian factory supplying us, you would find a notice on the wall with a central telephone number and an email that could be used to report poor practice. The feedback from these telephone lines was useful individually, since complaints are jewels to be treasured in improving a business or an organisation such as the health service. However, it was even more useful in aggregate, because the audit and compliance committees were able to look at complaint hotspots according to location or category of concern, and therefore hold executives to account. Happily, however, they had already taken action in most cases.