Lord Ashcombe (Con)

My Lords, I will speak to Amendment 83, in the name of my noble friend Lord Young of Acton, and others in this group tabled by my noble friend Lady Noakes. I would like to reflect on the practical implications of these amendments for companies that regularly receive visitors in the course of their business. As noble Lords may be aware, I work for Marsh, an international, American-owned insurance broker. We are fortunate to welcome clients from across the globe—individuals from many cultures with diverse values—who come to London to discuss their insurance needs. As the noble Lord, Lord Londesborough, noted, at Marsh we are guided by a strong internal code of conduct known as The Greater Good. This code outlines our organisational values and individual responsibilities. It is built on three pillars: “Win with integrity”, “You are never alone” and “Speak up”. These principles are designed to ensure a safe, respectful and inclusive environment for all our employees wherever in the world we operate; it matters not whether it is London or Singapore. However, while we can uphold these standards internally, we cannot reasonably expect all visitors to our offices to be bound by the same code, much as we might wish it. Nor can we predict or control every comment made in the course of a conversation. Is it truly fair or practical to hold a company liable for remarks made by a visitor that may touch on political, moral, religious or social matters, as we have heard, and are not indecent or grossly offensive but might none the less be perceived as offensive by an employee or another guest? Such a standard would place an impossible burden on businesses, not just in hospitality and so on. It is simply not feasible to monitor or pre-empt every interaction that takes place on our premises.