Lucy Powell

Lucy Powell

Labour (Co-op) — Manchester Central

Speaking in the House of Commons on 15 May 2025

Debate

Business of the House

Contribution

First of all, as I said in my opening remarks, the situation in Gaza is truly intolerable and awful to see. The hon. Lady raises what is, unfortunately, an all too familiar issue that many of our businesses and constituents face when trying to contact HMRC and other services. It is simply not good enough that people have to wait as long as she describes, which is incredibly frustrating for them. As she says, it has a real impact on the time that they could otherwise spend on their businesses and on doing what they need to do. She may be aware that, later this year, HMRC will publish a transformation road map to ensure that its services significantly improve, particularly at the customer end. I will make sure that a statement is given about that plan when it is ready, and that she gets an update from the Minister in the meantime.

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