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Lord Browne of Ladyton (Lab)

Speaking in the House of Lords on 14 May 2025

Debate

Telecommunications Fraud: Reimbursement of Victims

Contribution

My Lords, I recollect that, when I was a member of the special Select Committee on fraud, we had the privilege of hearing evidence from a representative of the company that was providing me with mobile telephony. Of course, the first sentence of the evidence that they gave was, “We take this issue very seriously”. I had in fact spent five hours, on a train from Scotland, reading the terms and conditions of my contract with the company; I suspect that no other Member of your Lordships’ House has done that. The word “fraud” appeared nowhere in the contract that I had with it. It would be simple for providers to make it clear to those to whom they give the privilege of using their system that, if they use it for fraud, not only will the contract be terminated but all other mobile providers will be told that they have that background. When we revise the fraud strategy, can we insist that that simple requirement is made of mobile providers?

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