Mr Joshua Reynolds

I thank the hon. Gentleman for his intervention, and for talking about Rob and his family. It is really important that the Government step up and support families, where they need it. Families need consistent advice, and to know that they have someone to turn to. That brings me on nicely to my next point, which is about the consistency of support for families through consular services. Some describe consular services overseas as being provided by really positive, empathetic individuals who go out of their way to help, but far too many tell me about being passed from person to person, receiving contradictory advice, having emails ignored and being made to feel more like a burden than a bereaved family in need of care. The inconsistency is one of the crucial failings, because there is no statutory duty on the Government to provide a minimum standard of support to families in such circumstances. The level of help depends on the consulate involved, which official picks up the phone, and which country the incident occurs in. It is a passport lottery. I want to mention some real people and highlight how they feel they have been failed. Eve Henderson’s husband Roderick was killed in France in 1997. She encountered immediate language barriers and a completely different judicial process that no one explained to her and no one helped her navigate. Brian Chandler’s grandson Liam was killed in Greece in 2006. He was pushed from a fourth-floor balcony by his own father, a British national. The perpetrator admitted what he had done, yet the Greek court found him not guilty because of a psychiatric episode. For Liam’s family, the experience of sitting through the trial in a foreign language and trying to understand the complex legal arguments with no help was traumatic and bewildering. The fact that the case involved a British perpetrator makes it all the more difficult to understand why British authorities provided no support. Brenda’s brother Howard was killed in Australia in 1999. She faced an enormous barrier of distance. Attending the trial meant significant cost, time off work and personal sacrifice. No financial assistance or practical help was offered. She had to choose between justice and affordability—an impossible choice that no grieving family should ever have to make. Alyssa’s sister Vanessa was killed in Thailand in 2004. Alyssa faced a perfect storm of challenges: the language barrier, cultural differences, geographical distance and an unfamiliar legal system. She had no understanding of how Thai courts operated and no guidance on how to follow proceedings, and it quickly became a nightmare. Those are not isolated incidents; they are emblematic of a broken and inconsistent system.