Martin Wrigley

I agree with my hon. Friend. I have spoken to a former employee of one of these private parking companies who was dismissed for whistleblowing. In my constituency of Newton Abbot, I have received numerous complaints about the behaviour of some private parking companies and the tactics they use, which include breaching data protection rules by hiding data and failing to comply with subject access requests. They have created a culture of “charge first, think second” and their default position is to refuse appeals. They also use equipment that is designed to be awkward or even to fail, such as machines that will not take cash or card payments, and then they deny appeals, arguing that drivers could have paid by app. They “double-clock” people coming in and out of car parks more than once, even if they have paid for tickets. One victim of this practice appealed and won because the company involved could not provide evidence to support the charges that had been made, but it took the company a further six weeks to cancel the charges. Other tactics include deliberately targeting people who do not respond to their threatening letters, which are often issued with the wrong address or similar, and selecting them for court action. The companies know that these people are the most likely not to turn up, thus obtaining a default judgment, and that the cost of setting aside a county court judgment is greater than paying it off. There is also a constant use of trumped-up bailiff charges, many times the price of a normal parking fine. In my constituency, Norma, an elderly driver, forgot to display her blue badge. She received a PCN for £100, which she paid but appealed. She was not offered the discount rate applicable under the company’s own code until I intervened.