Abtisam Mohamed

It is a pleasure to serve under your chairship, Mr Efford. I congratulate my hon. Friend the Member for Derby South (Baggy Shanker) and the hon. Member for Newton Abbot (Martin Wrigley) on their excellent speeches. This is not a marginal issue, but a systemic one. It touches the lives of millions of motorists and contributes to the erosion of our high streets and of public confidence and belief in a fair process. Constituents continue to be harassed, penalised and financially extorted by a private parking industry that has operated largely unchecked for over a decade. In my constituency, I continue to receive complaints about one particular operator, which has become notorious. I am extremely disappointed that it has failed to respond to queries raised by my office. The scandal is that there are many motorists who pay up even when they should not have been issued a fine at all. The companies are known to use intimidatory methods to press people into paying high fines. People pay because they do not want the aggro. I have a number of stories from constituents, but because time is short, I will share just one. Leila told me that she parked in the Broomhill Excel car park for a hairdressing appointment. There is no coin machine, so people are wholly reliant on the app. On that occasion, the machine did not work, but she kept trying for 17 minutes and eventually the payment went through. She thought nothing of it until she received a letter stating that she was liable to pay a fine of £100. She worried that the payment had not gone through, but she checked her statement and it showed that it had. She therefore confidently appealed, thinking that it was an oversight on Excel’s part. She was aghast to learn that her appeal had been rejected because, per its policy, she was seven minutes late. It erroneously states that there is an alternative payment source; there is not. It is wholly reliant on the app, which was not working at the time.