Alice Macdonald

It is a pleasure to serve under your chairship, Mr Efford. I thank my hon. Friend the Member for Derby South (Baggy Shanker) and the hon. Member for Newton Abbot (Martin Wrigley) for securing this debate. Like many Members here today, I have received complaints from constituents, but I am mainly here because of Janice, who came to my surgery to tell me her story. Her son tragically passed away from cancer in 2023. After his diagnosis, Janice and her husband went to seek support from a local cancer charity. They struggled to access the building, so they pulled over briefly to call for directions; they then went on to get the support that they needed. It was only when they returned home that they received a £60 fine for allegedly having parked on the side road. Understandably, Janice contested the fine, explaining the situation. The company that issued the fine states on its website that it will reply to challenges within 28 days, but Janice heard nothing. She then received a letter saying that the fine had doubled. Sadly, Janice’s experience is not unique. At Norwich railway station, taxi drivers were outraged to keep getting fines for supposedly staying over the time limit. The CEO of the taxi company says: “If taxi drivers are facing such issues despite having tracking data to challenge the fines, what about regular commuters and visitors who lack the resources to contest these decisions?” I am pleased that in that case the parking companies reviewed all the fines, but it should not have come to that. The common denominator is a parking industry with free rein to do whatever it wants. Where drivers park and how they pay for their parking is a lottery. As many Members have pointed out, it can exclude many people. It is obvious that the voluntary code is not fit for purpose. I fully back the calls for a legally binding code of practice backed by the law, so that we have a fair system with a cap on parking charges, with clear professional standards, with complaints handling and with a single independent appeal system. I add my voice to those of colleagues in this room and across the parties calling for immediate action.