Anna Dixon

It is a pleasure to serve under your chairship, Mr Efford. I thank my hon. Friend the Member for Derby South (Baggy Shanker), the hon. Member for Newton Abbot (Martin Wrigley) and other colleagues for securing this important debate, and I thank all Members who have made contributions illustrating something that is a scandal across the whole country. I want to highlight how my constituents in Shipley are being ripped off with a number of cases that are impacting both residents and shoppers. I spoke to a constituent who lives at Victoria Mills, a beautiful residential development in the heart of Saltaire. He has been trying to register his vehicle with the company that operates the residents’ car park, BaySentry. It has him down as owning two cars and two spaces, neither of which has the correct registration details, so every time he enters or exits his car park—sometimes two or three times a day—he is issued with a fine. The website is extremely difficult and confusing to use. Although he has been contacting the company, which keeps saying it will respond in three days, he has still had no response. Having clocked up several thousands of pounds in fines owed, he has decided to move out. He knows that other residents threatened with the same sort of penalty notices have paid up because they are too scared, as we have heard today. Another constituent overstayed slightly at a supermarket car park, but saw that the signage was extremely poor and submitted evidence to that effect. She went down the route of appeal using POPLA—Parking on Private Land Appeals. That pretends to look like an independent appeals process, but, as we know, these are not independent processes; they are paid for by the parking companies. She has got into dispute with POPLA, which is not progressing her appeal. This is really undermining people’s confidence in parking. The third case study is that of Susan, who has a happier story. She was shopping at the new Lidl store—she was there 30 minutes before opening time to use the browsing time before the store opened on a Sunday—and she received a fine from Parkingeye. She paid the fine and went to appeal, but got no joy from the company. It turned out that Parkingeye was not up to date with the store opening times, and it should never have fined her as she was not there out of hours. Thanks to my intervention on her behalf, we got a small victory: the cameras were updated and she got her money back. It should not require the intervention of MPs with these private companies to stop this rip-off Britain. It seems like the companies have a blank cheque and are exploiting law-abiding residents of my constituency and people around the country. I hope the Minister will respond positively to my call and that of colleagues for properly independent regulation and clarity for consumers, and a legally binding code of practice.