Christine Jardine

Christine Jardine

Liberal Democrat — Edinburgh West

Speaking in the House of Commons on 1 May 2025

Debate

Business of the House

Contribution

A constituent wrote to me recently about problems with the financial ombudsman. He waited months for it even to begin the investigation, and despite receiving an apology for the delay, when he then had a subsequent related complaint, it again took weeks before he got any reply, and that was to say, “Sorry, we can’t begin to investigate the complaint.” He is not the only constituent who has written to me about delays in the operation of the financial ombudsman, which is leaving people facing severe financial hardship. Could the Leader of the House arrange a meeting between me and the Minister to discuss how we can support the financial ombudsman and improve this situation?

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