Sarah Dyke

It is a pleasure to serve with you in the Chair, Mr Stuart. I thank my hon. Friend the Member for South Devon (Caroline Voaden) for securing this important debate. Residential estate management is a scandalous reality affecting thousands of people across the country. Residents are left to navigate this complex landscape alone, often forced to pay escalating and unchallengeable fees for services they did not agree to, provided by companies they cannot remove. Stephen from Glastonbury is permanently tied, alongside his neighbours, to contracts with FirstPort that are written into the Land Registry. They are charged £560 annually for minimum maintenance of open spaces, with fees rising annually despite declining standards. The residents are billed for obscure services, and when questioned, FirstPort offers vague justifications and claims that costs are rising to meet expectations. Whose expectations? They are certainly not the expectations of residents. Another constituent, Anne, moved into her flat on Cavalier Way in Wincanton a year ago, having budgeted for a manageable service charge of £750. Within the last few months, she has been hit, without any consultation whatever, with a shocking £7,000 invoice from RMG, the management company, to cover stairwell repairs. By labelling that cost as a budget, rather than a service charge, RMG seems to be attempting to sidestep the legal protections of section 20. When I met other residents of Cavalier Way last week, some told me that their costs were rising by a staggering 479% and that they simply do not have the means to pay those grossly inflated service charges. The Liberal Democrats believe that that must change. We have long called for leasehold reform and the professionalisation of estate management so that homeowners can control their own properties.