Simon Lightwood

It is a pleasure to see you in the Chair, Sir Jeremy, and I congratulate my hon. Friend the Member for Easington (Grahame Morris) on raising the important subject of rail services along the east Durham coastline. I also thank other Members for their contributions today. The Government’s mission for growth is our No. 1 priority. We are kick-starting economic growth across the country. This means more and better jobs and more money in people’s pockets, but as I am sure my hon. Friend recognises, we cannot have good and stable growth without a rail network that performs for his constituents in Easington and everyone across the north-east and the country. Let me be clear: I am as frustrated as my hon. Friend by the poor service his constituents have experienced using Northern. He mentions overcrowded services, and I fully understand that passengers get frustrated when they regularly have to stand on trains, but I assure him that the Department requires its operators to plan services and rail timetables to meet passenger demand. We issue operators with guidelines on loading, including on standing time, and for most of the north that is currently 20 minutes. However, services need to be operationally resilient and to provide value for money for the taxpayer as well as a reliable service for passengers. That means that it is not possible to guarantee every passenger a seat on every service, as that would require operators to maintain significantly larger fleets to meet demand at peak times, with trains then standing idle for much of the time. That being said, Northern, like all operators, takes its safety obligations seriously, and if my hon. Friend sends me more details on the specific safety cases he mentioned, I will be happy to take them up with Northern and write back to him. None the less, it has been made clear to Northern’s management team that its current performance is not acceptable. That is why the Rail North Partnership, through which the Department for Transport and Transport for the North jointly manage Northern’s contract, issued the operator with a notice of breach of contract. We have required Northern to produce a detailed plan to improve its services for passengers, including the constituents of Easington. That plan will require Northern to follow the necessary steps to match the Government’s ambition for transport across the north. Northern must resolve long-standing disputes with the National Union of Rail, Maritime and Transport Workers conductors to deliver a passenger-focused railway that runs seven days a week, whether on a Monday morning or a Sunday afternoon. It must develop its fleet and train crews and strengthen resources across engineering, control and operations. I also agree with my hon. Friend about the importance of resilience when staff go off sick, which is in Northern’s improvement plan.