Member

With regard to Amendment 37, there are systems in place for capturing and actioning service user feedback under the patient and carer race equality framework. While some may not always work effectively, our preference is to work to improve existing mechanisms. Dr Dash is currently reviewing the healthcare quality and safety landscape, including Healthwatch England and local Healthwatch organisations, the core responsibility of which is to collect feedback from service users to promote service improvement. We look forward to Dr Dash’s recommendations, which we expect to bring forward improvements in this area.