Sir Alan Campbell

Sir Alan Campbell

Labour — Tynemouth

Speaking in the House of Commons on 5 March 2026

Debate

Business of the House

Contribution

Unfortunately, this issue has been raised on many occasions, and the House will understand and sympathise with the experience of the hon. Gentleman’s constituents, which, I am sorry to say, is all too frequent in many areas. Ofcom has fined Royal Mail three times for its service levels, and is investigating its compliance with its quality of service obligations. Royal Mail has been told urgently to publish and deliver a credible plan that delivers improvement. As the hon. Gentleman says, the public expect a well-run postal service, with letters arriving on time across the country. As he may know, the Business and Trade Committee called Royal Mail to Parliament over its performance, and I hope that Ministers will be able to report on an improvement to its service in the coming weeks.

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