Member

Overall, the impact of Heathrow’s closure led to over 1,300 flights and more than 200,000 passengers having their flights cancelled or diverted on Friday, and a further 110 cancelled on Saturday. The Government are acutely aware of the need to ensure that passengers are well looked after and their consumer rights protected. This is why UK law ensures that airlines must provide passengers with a refund within seven days, or passengers must be rerouted to their destination under the same conditions. We are closely monitoring to ensure that passengers are properly supported. To support the recovery, my department temporarily lifted restrictions on overnight flights, to ease congestion. Heathrow and airlines also added extra capacity into the system to help affected passengers. We allowed rail tickets to be used flexibly to help passengers who were not able to use their original tickets.