Lord Hendy of Richmond Hill (Lab)

I thank the noble Lord for that contribution. It is, of course, hugely inconvenient to have your flight turned around in mid-air. I absolutely agree that clear communication is necessary. The first duty is to communicate with those directly affected—which is very timely for flights in mid-air—and with all affected ticket holders to stop them going to an airport where they cannot take off. I would like to think, from what we have seen, that that combined communication effort from the airport itself and the airlines was pretty good. I know that other transport modes helped too, because there were clear notices at tube and railway stations saying, “Do not go to Heathrow because there are no flights”. However, I accept entirely that clear and timely communication with those affected is the essence of what is needed in these circumstances. Communication about what has occurred and the background inevitably comes out over time, because the first job should be to communicate with those affected. If literally hundreds of thousands of air passengers are affected then it is they who deserve this clear information. I do not think anybody finds the prospect of chief executives of organisations apparently contradicting each other in public particularly helpful. That is why there are two inquiries: to get to the bottom of what really happened, how much planning there should have been, what was in those plans, and what could feasibly have been done to a place of such public and economic importance. The CAA has a duty to execute its duty of economic and safety regulation properly. I have no doubt at all that it will look very carefully at the outcome of the Kelly review and draw the appropriate conclusions for the future regulation of not only this airport but others as well.