Lord Hendy of Richmond Hill (Lab)

I am willing to have great sympathy with the noble Baroness and her experiences. People’s travel is important to them, whether it is personal, recreational or for business. The Government recognise that it is very important for the British economy for the major airport in Britain to run smoothly—there is no doubt about that. There is also no doubt that it is a challenge to deal with so many customers who are disrupted at one time. It is not just one plane-load of passengers; it is a huge number. Well over 1,000 flights were cancelled and delayed on the Friday that the airport was closed. That is a challenge that both Heathrow Airport Ltd and the carriers, including British Airways, ought to be able to rise to. They are two commercial companies, and there is a limit to what the Government can do between them. I have seen some passing comment in the media in the past couple of days about what compensation is due between the two parties. I hope that is reflected in what trickles down to the customers of the carriers, because otherwise it looks like rather an unseemly debate from various commercial organisations. There is a limit to what the Government can do, but they want people to move smoothly through Heathrow in particular, because it is so important to the British economy. I think that both parties to which the noble Baroness refers would say that one issue with Heathrow is that it is very full of planes and people. Therefore, it will not be a surprise when Heathrow comes forward with an expansion plan, simply because it is much harder to deal with very large quantities of passengers when there is virtually no expansion space left—and I have some sympathy with that. We must rely on both companies to do their jobs properly and seamlessly. Passengers should not feel that, somehow, they are at odds with each other, given that a successful aeroplane flight depends on both doing their jobs properly. They will know that anyway, but we will see what the reports say, and we will see what the carriers do in respect of customers who, in some cases, have been very badly delayed.