Richard Tice

It is a pleasure to hold this Adjournment debate on face-to-face appointments with GPs. I ask hon. Members listening and watching to go back to October 2023 and imagine that they have abdominal pain and some blood loss. They seek a GP appointment and they are given a telephone appointment. They are given a diagnosis of endometriosis and prescribed some painkillers. This diagnosis, sadly, turns out to be incorrect. They then move forward, still in pain, to mid-December 2023. They receive a letter with a gynaecological appointment for the end of January 2024. But they are still in deep pain. The pain intensifies. Their husband rushes them to the urgent treatment centre at Pilgrim hospital, where a doctor sees them and reaffirms the diagnosis of endometriosis. The doctor says, “As you are being looked after by a GP, there’s nothing more I should do.” Over the next two weeks, the pain intensifies, to the point where at the end of December 2023, they are rushed to A&E. It is just before new year. They are told to come back for tests on 2 January 2024. Those tests reveal some problems and some lesions around the liver. They are put on a two-week cancer pathway with more tests, CT scans, MRI scans and an endoscopy. On 2 February, they are given the results of those tests. Sadly, the cancer has spread to such a degree that nothing more can be done. Just three days later, they pass away. It is impossible to imagine or to understand this, but it is the tragic story of Laura Barlow, aged just 33, the mother of three young daughters: Summer Skye, Bonnie Rae and Bella-Mia. Her husband Michael Barlow is here in the Gallery with friends. His campaign, after the tragic loss of his wife Laura, is for more face-to-face appointments, and for patients to have the right to one if they feel they need it. It is worth looking at the context of face-to-face appointments in our healthcare system. Going back some six years to 2019, around 80% of all GP appointments were face to face. According to NHS England, for the last two months, the figure is just over 64%. How do we compare to other nations? In European nations with different healthcare systems, the average is 84% or 85%. We have some 20% fewer face-to-face appointments than some of our international peers. I am just a layman, not a doctor, but it must be common sense that an experienced, highly skilled, professional GP looking a patient in the eye to physically assess them face to face must give patients the greatest chance of a correct diagnosis. Sometimes, a GP will spot something that the patient was not even aware of.