L

Lord Bellingham (Con)

Speaking in the House of Lords on 20 March 2025

Debate

Public Sector: Working From Home

Contribution

Does the Minister agree that there is a big difference between those civil servants who are working as researchers or analysts and those who are public facing; for example, in HMRC, the Passport Office and the DVLA? She will be aware that HMRC has underperformed in terms of answering telephones and dealing with the public. Can she tell the House how it is getting on at the moment?

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