L

Lord Lancaster of Kimbolton (Con)

Speaking in the House of Lords on 19 March 2025

Debate

Armed Forces Commissioner Bill

Contribution

We are in danger of not overpublicising but causing confusion. The majority of the service complaints system which is lifted and dropped into the Bill still remains the responsibility of the single service. One of my concerns at Second Reading was, for a number of reasons in a number of different areas, that we will begin to raise expectations. I am not sure that the Service Complaints Commissioner would welcome it if, all of a sudden, they are having a whole series of complaints directed at them which rightly should go through the service complaints system. So we need to be very careful how we advertise this; otherwise, we will cause a right mess if we are not careful.

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