Jim Allister

It is a pleasure to serve under your chairmanship again, Mr Stringer. Surely the abiding question that arises from this debacle is: what is the point in having an ombudsman if, when maladministration is found, it can be swept aside and ignored? Why have we an ombudsman? Governments make mistakes. Governments get things wrong. People think Governments get things wrong, so they want to complain. So what do we do? We set up an independent ombudsman. Why? Because Governments should not be judge in their own cause. That is the whole purpose and ethos of having an ombudsman. But in this case the Government want to be judge in their own cause. We are not talking about some incidental, slight illustration of maladministration. Let us remind ourselves that the ombudsman found that “some women lost opportunities to make informed decisions about their finances. It diminished their sense of personal autonomy and financial control” and therefore led to injustice. We are talking about injustice—we are not just talking about maladministration —and injustice needs to be rectified. The Government say, “We apologise”—frankly, the sincerity of that apology is weighed in the balance of their refusal to compensate—but it is not just a matter of saying sorry. It is a matter of putting it right. That is what we do when we find an injustice: we try to put it right. What have the Government done in this case? We had the most spurious attempt to repudiate the ombudsman’s findings. The Government told us, “Oh, well, only one in four people actually read unsolicited letters from DWP.” What was the point in sending them then? They might as well have saved the postage. It really is pathetic and appalling that the Government have reached the stage of saying, “Nothing to see here; nothing to do here; we’re doing nothing about it” to women the independent ombudsman says were not just wronged but had an injustice visited upon them. I say to this Government: it is not a sign of weakness to admit that you are wrong; it is a sign of strength. The Government would rise in the estimation of many if, rather than hide behind their huge majority in the House, they exercised the strength of saying, “We’ve got this wrong.”