M
Member
Speaking in the House of Lords on 13 February 2025
Debate
Bus Services (No. 2) Bill [HL]Contribution
One is to do with passenger complaints. Private bus companies are not terribly good at passenger complaints. In fact, I remember the former managing director of one private bus company telling me that, when he was running his bus company, passenger complaints went straight in the waste-paper basket. That is not good enough when local authorities are running services.
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