Steff Aquarone

I do not doubt that that was an enabling factor, but one reason why being citizen-focused works so well is that it is much easier to build trust and credibility bit by bit by telling people why doing something differently will be better for them. In that way, we do not end up in the horrendous situation of facing yet another £100 billion abortive IT project that cannot quite establish public trust and collapses. Again, I draw attention to the success of some of our European neighbours. To go back to examples that are not just about the interface, but about the underlying enabling tech, an exasperated constituent contacted me to tell me how the Department for Work and Pensions had refused to email him. He had asked it to send him details of his conversation with it by email, rather than by letter, to try to save the Government money, and he was told that it had to post this to him by letter because that was how the system worked. Harnessing the power of data must not, however, come at the cost of our rights or civil liberties. I am very concerned about some aspects of the Bill that have been touched on by other hon. Members, such as the reduced accountability mechanisms for law enforcement when handling data, a potential watering down of our GDPR rights and giving more scope for automated decision making without human oversight, although I have been partially reassured by some of the comments from the Minister, for which I am grateful. I am also concerned that, along with the provisions in the Bill for creating a digital ID system, there is no equal right to a non-digital ID. Not only does this create concerns about data freedom, but in areas such as North Norfolk, where digital exclusion is higher than in many other areas, I am worried about how many of my older residents will feel comfortable or confident using any digital system. Their rights must be preserved, and their experiences and fears given equal worth. The Bill seeks to tackle a difficult but very important subject. It is right that the Government venture into data transformation to deliver for all our constituents and make their experiences as citizens interacting with the Government far better than is currently the case. I guess my reservation is about who it is written and working for, and why. I am trying to make sure that this Bill is built not around convenience for the Administration, but around genuinely citizen-centred design principles. The Bill tackles issues such as data handling, but I would like it to start to set out a vision for a data-driven society—I am a bit disappointed in that, as it stands, it could be more ambitious and innovative in this regard—and seek to carve us out as data pioneers among our international peers. I hope the Government can see the evidence from successful data-driven societies, and I am confident they do. I hope they hear the frustrations of citizens at their experiences, and I think they currently do. I hope they will make this Bill one that can be lauded by future generations as the launchpad that transformed our society.