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The Minister of State, Department for Transport (Lord Hendy of Richmond Hill) (Lab)

Speaking in the House of Lords on 11 February 2025

Debate

Passenger Standards Authority

Contribution

As part of the Government’s plan for change, the creation of Great British Railways will unify track and train to deliver better services for passengers, increase revenue and reduce the cost of the railway. While GBR will lead in delivering a customer-focused experience for passengers, we are committed to establishing a powerful passenger watchdog alongside it to champion their interests. My department will publish a consultation on the railways Bill imminently, which will provide detail on our plans to establish a passenger standards authority.

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