B

Baroness Gustafsson (Lab)

Speaking in the House of Lords on 11 February 2025

Debate

Post Office Horizon Scandal: Compensation Payments

Contribution

I thank my noble friend for the question. He is right: of the four schemes that are available, two of them are administered directly by the Post Office, while the other two are administered by the Department for Business and Trade. This is a matter that is currently being reviewed by the Department for Business and Trade, and there is consideration being given to whether that administration should be brought within the department. However, as part of that consideration, we cannot inadvertently create some environmental factors that may accidentally slow down the process of those claims. We are looking into this and trying to make sure that we deal with these expeditiously, while ensuring we do not inadvertently create unintended consequences by bringing those within the department. With regard to the legal claims that are in process and whether those legal fees are addressable, there is significant legal support available for each of the claimants, and those legal fees are being reimbursed. But I understand that the process is a complex one, that people have suffered a great deal already and that the process can be quite cumbersome. Whilst this cannot always be avoided in all cases, the Government have worked hard to try to alleviate some of this by making some fixed-sum offers available, which go some way to making the process a lot simpler for claimants.

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